Operation Excellence Assistant Manager
Taguig, National Capital Region
Posted 2 days ago
- Company:
- J-K Network Services
- Company Description:
- J-K Network was founded in 2013--- a time when careers for language speakers in the Philippines are just beginning to flourish. Less than a year later, we were awarded by the biggest BPO in the world as their most valued partner for being able to provide a huge number of Bilingual Talents to complete the latter’s Philippine team. In the same year, J-K Network was also able to assist one of the world’s biggest BPO company in putting up their pioneer account of 40 Korean speakers. J-K’s wide network of over 70,000 Bilinguals give companies a lot of chances to arrive to the best profiles under any language, background and expertise.
- Contract Type:
- Full Time
- Experience Required:
- 5 to 10 years
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 1
Job Description
Position: Operation Excellence Assistant Manager
Company Industry: BPO Company
Work Location: BGC, Taguig
Work Schedule: Shifting Schedule/Graveyard Shift
Salary: Php65,000-Php75,000
Work Set Up: Work onsite
BENEFITS:
✨Government Mandated Benefits
✨HMO with 2 Dependents (On Day 1)
✨Vacation Leave
✨Sick Leave
✨13th Month Pay
JOB REQUIREMENTS:
✨ Bachelor’s degree holder
✨ With 7-10 years BPO experience
✨ Minimum of 3 years leadership experience
✨ With Operational Excellence or Center of Excellence experience is an advantage
✨ Willing to work onsite in BGC, Taguig
JOB RESPONSIBILITIES:
✨ Identify inefficiencies, enhance service delivery, and streamline workflows through standardization
✨ Train and develop skill of agents/team leads
✨ Monitor performance metrics, maintain service excellence, and ensure adherence to policies
✨ Analyze feedback, implement for improvements, and create customer-centric culture
✨Another task may be assigned by immediate superior
RECRUITMENT PROCESS: (ONLINE)
✨ Initial Interview
✨Final Interview
✨Job Offer
- Salary:
- ₱75,000.00 Monthly
