Operation Excellence Assistant Manager

Taguig, National Capital Region

Posted yesterday

Company:: J-K Network Services
Company Description:: Our company is the number 1 multilingual recruitment firm in the Philippines. We have many global and international clients looking for multilinguals and Filipino Professionals. We work as an HR extension of our clients.
Contract Type:: Full Time
Experience Required:: 5 to 10 years
Education Level:: Bachelor’s Degree
Number of vacancies:: 1

Job Description

COMPANY PROFILE: This company offers IT, and Business Consulting. They have been in the industry for almost 45 years.

Position: Operation Excellence Assistant Manager
Company Industry: BPO Company
Work Location: BGC, Taguig
Work Schedule: Shifting Schedule/Graveyard Shift
Salary: Php65,000-Php75,000
Work Set Up: Work onsite

BENEFITS:
✨Government Mandated Benefits
✨HMO with 2 Dependents (On Day 1)
✨Vacation Leave
✨Sick Leave
✨13th Month Pay

JOB REQUIREMENTS:
✨ Bachelor’s degree holder
✨ With 7-10 years BPO experience
✨ Minimum of 3 years leadership experience
✨ With Operational Excellence or Center of Excellence experience is an advantage
✨ Willing to work onsite in BGC, Taguig

JOB RESPONSIBILITIES:
✨ Identify inefficiencies, enhance service delivery, and streamline workflows through standardization
✨ Train and develop skill of agents/team leads
✨ Monitor performance metrics, maintain service excellence, and ensure adherence to policies
✨ Analyze feedback, implement for improvements, and create customer-centric culture
✨Another task may be assigned by immediate superior

RECRUITMENT PROCESS: (ONLINE)
✨ Initial Interview
✨Final Interview
✨Job Offer