Customer Service Representative

Taguig, National Capital Region

Posted 27 days ago


Company:: Eteam Workforce Private Corporation
Company Description:: ETeam was formed in 1999 to become the supplier of choice for clients, employees, and contingent workers. Today, we’re one of the fastest-growing companies in New Jersey and are ranked as one of the best companies to work for by Staffing Industry Analysts and New Jersey Business. We’re also an honored member of Deloitte’s Technology Fast 50. eTeam provides high-volume staffing, SOW, andpayrolling services to structured contingent workforce programs and projects across the U.S., Canada ,and India. We also offer contract-to-hire and direct placement. Our “No-Sell, Service-Only” approach has resulted in “Accelerated Hires,” lower costs, reduced risks, and better service for Fortune 2000 Companies, Large System Integrator,s and Government Agencies. eTeam Fact Sheet - Incorporated in 1999 as a Minority Business Enterprise - Security Cleared provider to classified projects for Government Agencies and system integrators - Global Recruiting Model & Locations - Disciplines include: general staffing, information technology, engineering, clinical, scientific and professional - Preferred provider to companies utilizing MSP/VMS - Provider of customized, strategic staffing and SOW solutions for enterprise-level projects Our Mission: To be among the 10% of suppliers for structured contingent workforce and SOW programs Our Motto: efficiency. Synergy. Expertise. Our Promise: “No-Sell, Service-Only” Our Mantra: “Accelerated Hires”
Contract Type:: Full Time
Experience Required:: 1 year
Education Level:: Bachelor’s Degree
Number of vacancies:: 10

Job Description

Qualification:

Bachelor’s degree or equivalent work experience in customer support, business, IT, or a related field.
1 year of experience in a customer-facing role, preferably in fintech, crypto, or a technology-driven environment.
Strong communication skills with excellent written and verbal English.
Experience with customer service platforms (e.g., Zendesk, Salesforce) preferred.
Ability to work flexible hours, including weekends and holidays if needed.

Hybrid
Monday-Friday

Duties and Responsibilities:

Provide high-quality, empathetic, and efficient customer support via email, chat, or phone.

Resolve issues related to account access, identity verification, transaction discrepancies, and security.

Investigate and escalate complex technical or fraud-related cases to the appropriate team.

Maintain up-to-date knowledge of Company products, services, and policies.

Analyze customer feedback and identify trends to help improve our support workflows and user experience.

Collaborate with engineering, compliance, and product teams to resolve bugs or system issues.

Monitor key support metrics (e.g., response time, CSAT) and meet or exceed SLAs.

Document internal processes, contribute to knowledge base articles, and suggest process improvements.