Billing and Collection Associate

Monthly Salary: PHP 18,000
Work Schedule: Monday to Friday
Working Hours: 8:30 am to 5:30 pm
Work Location: Makati Office

Job Qualifications:
- Bachelor’s degree in Business Administration, Finance, Accounting, or any related field
- Relevant work experience is not required but considered an advantage (e.g., billing, invoicing, collections, accounts receivable, call-based follow-ups)
- Solid understanding of billing and collection processes
- Proficient in Microsoft Excel and other MS Office applications
- Strong written and verbal communication skills
- Customer service-oriented with a proactive and professional attitude
- Quick learner, with willingness to adapt to new systems and processes
- Familiarity with ERP systems and Smartsheet is a plus
- Willing to render overtime as required by business needs
- No licensure required

Job Description
- Process regular billing.
- Handles client/customer (internal and external) concern.
- Performs other duties and responsibilities as maybe assigned by the immediate superior.
- Process and maintain accurate customer billing information
- Generate invoices and statements in a timely manner
- Track and monitor outstanding accounts receivable
- Communicate professionally with customers via phone, email, and mail to collect overdue payments
- Research and resolve billing discrepancies
- Process customer payments (including online payments)
- Apply late fees and penalties according to company policy
- Escalate unresolved accounts to designated personnel when necessary
- Maintain detailed records of all collection activities
- Prepare reports on collection performance metrics
- Adhere to all company collection policies and procedures