Customer Service Representative (E-commerce Carbon Account)

Angono, Rizal

Posted 5 days ago


Company:: LEX iSolutions PH
Company Description:: The synergy of European Expertise and Filipino Excellence in HR services. Specializing in recruitment, payroll, and tax consultation, we bring the best Filipino talent to the global stage. Partnered with Intelligent Sales Netherlands, we deliver comprehensive HR solutions with unmatched proficiency and reliability.
Contract Type:: Full Time
Experience Required:: 2 years
Education Level:: Bachelor’s Degree
Number of vacancies:: 1

Job Description

Are you passionate about customer support and looking to grow with a dynamic company?
We’re on the lookout for a dedicated and experienced Customer Service Representative to join our team on-site in Angono, Rizal.

Job Responsibilities:
- Answer customer calls, respond to inquiries promptly, and follow up on missed calls
- Handle online chat messages efficiently and professionally
- Complete a set number of customer email responses daily
- Collect customer suggestions and complaints to support product and service improvements
- Learn product knowledge and support other tasks assigned by the supervisor

Qualifications:
- College graduate or higher
- Fluent in English (both verbal and written)
- At least 2 years of customer service experience
- Knowledge of e-commerce after-sales service processes
- Excellent communication skills and a stable, responsible attitude

Work Schedule (Philippine Time | On-Site):
• SUN: 10:00 PM – 6:00 AM
• Monday: Off
• TUE| THU| FRI: 3:00 AM – 10:00 AM
• WED: 4:00 AM – 10:00 AM
• SAT: 4:00 AM – 12:00 PM
Note: Shift follows Eastern Standard Time (EST) converted to Philippine Time (PHT).

If you’re detail-oriented, customer-focused, and excited to work in a fast-paced environment, we’d love to hear from you!