Technical Support Representative - with relocation package

About the role
Talent Outsourcing Channel Solutions' is seeking an experienced Technical Support professional to join our team in Davao City, Davao del Sur. This is a full-time position that will provide assistance and troubleshooting to our customers on a wide range of technical issues. As a Technical Support representative, you will be the primary point of contact for our customers, ensuring their needs are met in a timely and efficient manner.

What you'll be doing
Providing excellent customer service and technical support to our clients
Troubleshooting and resolving a variety of technical problems, including software, hardware and connectivity issues
Documenting customer interactions and maintaining detailed records of all support activities
Escalating complex issues to senior technical staff when necessary
Continuously improving your technical knowledge to stay up-to-date with the latest products and technologies
Collaborating with cross-functional teams to enhance the customer experience

What we're looking for
● 1-2 years in BPO with technical support or customer service experience (B2B experience is a plus)
● At least 6 months experience in technical support or client account management.
● Experience of troubleshooting hardware, software, network issues, or SaaS products
● High technical aptitude for troubleshooting complex issues across various platforms
● Strong critical thinking and analytical skills
● Quick comprehension of new technical concepts and updates
● Clear verbal and written communication, explaining complex concepts simply
● Calm and solution-focused in high-pressure situations
● Positive attitude and willingness to learn and grow
● Strong attention to detail and ability to prioritize tasks
● Team-oriented with a collaborative approach to resolving issues
● Ability to work with less supervision.
● Ability to work in a team environment
● Willing to work in shifting schedules
● Willing to render overtime if needed.
● Willing to work in-center.

What we offer
At Talent Outsourcing Channel Solutions', we are committed to providing our employees with a rewarding and fulfilling work experience. In addition to a competitive salary, we offer a range of benefits including:
- Relocation package to Davao City
- Health insurance and retirement benefits
- Opportunities for career development and advancement
- A collaborative and supportive work environment
others:
Joining Bonus: P30,000 (terms and conditions apply)
Wave 1 (Pioneering Program)
Fortune 500 Company
HMO Day 1
Statutory Benefits
Convert to cash leave credits
Relocation Package