Technical Support Representative OP360
Diamond Tower, Damosa IT Park, 9th Floor, Damosa, J.P. Laure, Davao del Sur
Posted 24 days ago
- Company:
- Lexie Staffing & Business Consulting
- Company Description:
- * Lexie Staffing only conducts recruitment activities using official Business Partner channels. We will never ask for a payment or other forms of remuneration to process job applications or offers
- Contract Type:
- Full Time
- Experience Required:
- 2 years
- Education Level:
- Senior High School
- Number of vacancies:
- 50
Job Description
Job Overview
Serve as the first line of support for customers encountering technical issues. You'll troubleshoot software, hardware, and network problems via phone, email, chat, or remote access, ensuring user satisfaction and maintaining high service standards
Key Responsibilities
Greet users pleasantly and confirm their needs
Triage, diagnose, and resolve technical issues related to software, hardware, and connectivity .
Document interactions, actions taken, and solutions in ticketing systems
Guide users through solutions step-by-step and verify issue resolution
Escalate complex or recurring issues to higher-level technical teams
Offer follow-up outreach to confirm user satisfaction .
Collaborate across departments (e.g., product, QA) to improve support workflows and tools
Identify upsell or cross-sell opportunities based on user needs .
Stay informed on updates, product changes, and new technologies
OP360
Qualification
Basic Qualifications + At least 1-2 years technical support experience preferred (inside or outside BPO) + At least 1 year BPO experience preferred
Up to 42k salary Package + 30k joining bonus
TSR ROLE For Healthcare LOB
ONSITE PROCESS (Will take 3-7 days)
Diamond Tower, Damosa IT Park, 9th Floor, Damosa, J.P. Laurel Ave, Lanang, Davao City, 8000 Davao del Sur
- Salary:
- ₱45,000.00 Monthly
