Location:
Makati, National Capital Region
Contract Type:
Full Time
Experience Required:
No Experience
Education Level:
Bachelor’s Degree
Salary:
15.000,00 ₱ /
Monthly
Job Description
Key Responsibilities:
Client Communication:
Make outbound calls to clients to update them on the status of their orders.
Respond to incoming calls from clients, providing updates, answering questions, and resolving any issues related to orders.
Maintain a high level of professionalism and customer service during all client interactions.
Order Management:
Assist clients by confirming order details, delivery dates, and product availability.
Collaborate with the sales team and other departments to ensure timely processing and fulfillment of orders.
Ensure all client orders are accurately entered into the system and track progress until completion.
Sales Support:
Provide administrative support to the sales team by maintaining client records and ensuring accurate order information.
Update clients on any changes or delays in their orders promptly and professionally.
Assist with creating and sending order confirmations, invoices, and other related documents.
Database & CRM Management:
Update and maintain client records in CRM software (e.g., Salesforce, HubSpot).
Monitor and update order statuses, ensuring accurate and up-to-date information for the sales team.
Record client feedback and concerns, escalating issues as needed to the appropriate team members.
Problem Resolution:
Address customer inquiries and complaints related to orders, working to resolve issues efficiently.
Collaborate with the sales team and other departments to ensure customer satisfaction.
Reporting & Follow-Up:
Follow up with clients to ensure satisfaction with their orders and address any potential concerns.
Provide weekly or monthly reports on client interactions and order status updates.
Client Communication:
Make outbound calls to clients to update them on the status of their orders.
Respond to incoming calls from clients, providing updates, answering questions, and resolving any issues related to orders.
Maintain a high level of professionalism and customer service during all client interactions.
Order Management:
Assist clients by confirming order details, delivery dates, and product availability.
Collaborate with the sales team and other departments to ensure timely processing and fulfillment of orders.
Ensure all client orders are accurately entered into the system and track progress until completion.
Sales Support:
Provide administrative support to the sales team by maintaining client records and ensuring accurate order information.
Update clients on any changes or delays in their orders promptly and professionally.
Assist with creating and sending order confirmations, invoices, and other related documents.
Database & CRM Management:
Update and maintain client records in CRM software (e.g., Salesforce, HubSpot).
Monitor and update order statuses, ensuring accurate and up-to-date information for the sales team.
Record client feedback and concerns, escalating issues as needed to the appropriate team members.
Problem Resolution:
Address customer inquiries and complaints related to orders, working to resolve issues efficiently.
Collaborate with the sales team and other departments to ensure customer satisfaction.
Reporting & Follow-Up:
Follow up with clients to ensure satisfaction with their orders and address any potential concerns.
Provide weekly or monthly reports on client interactions and order status updates.
Company Description
About Us
MetroShoppers Ventures Inc. is a leading wholesale and distribution company specializing in high-quality school and office supplies, as well as premium office furniture. With a portfolio of well-known, trusted brands, we are committed to delivering exceptional products and services to businesses, institutions, and retailers across the country.
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