Online Booking Specialist - Chat/Email - Hotel and Flight Booking
Quezon City, National Capital Region
Posted 23 days ago
- Company:
- Orbit Teleservices
- Company Description:
- We provide world-class customer experience, we also promote our people from within and believe our people are the most important assets. We strive to meet their needs at every point of contact, whether we’re answering questions, responding to complaints or making a sale.
- Contract Type:
- Full Time
- Experience Required:
- No Experience
- Education Level:
- Junior High School
- Number of vacancies:
- 1
Job Description
Key Responsibilities:
Handle hotel reservation inquiries, booking confirmations, and cancellations through chat and email.
Provide accurate and timely information about room availability, pricing, and policies.
Ensure high-quality customer service in all written interactions.
Record and update customer information and reservation details in internal systems.
Follow all company guidelines for quality and compliance.
Qualifications:
High school graduate (K-12 or Old Curriculum).
Minimum of 6 months BPO or relevant customer service experience (non-voice experience preferred).
Excellent written English communication skills.
Strong attention to detail and customer-focused attitude.
Proficient in computer use and typing.
Willing to work onsite and on shifting schedules (weekends off).
What We Offer:
Weekends off (Monday to Friday schedule)
Paid training and onboarding support
Competitive salary plus incentives
Career growth and promotion opportunities
Friendly and professional working environment
