CSR - Technical Monitoring Services

Quezon City, National Capital Region

Posted 23 days ago


Company:: Nityo Infotech
Company Description:: Nityo is a global provider of IT services and end-to-end solutions designed to help clients improve their competitiveness and efficiency. Nityo has operations in 11 countries across the Globe (North America, Canada, United Kingdom, South Africa, Australia, Japan, Singapore, India, Malaysia, Thailand and Philippines). Its portfolio of solutions and services would include: Outsourcing; System Integration; Application Software Development; Consulting; Quality Assurance and Training. Nityo provides services to several local and multinational clients including those coming from Fortune-Global 1000 companies on Commercial, Industrial and Government sectors with key vertical markets such as: financial, life sciences, healthcare, telecommunications, utilities and independent software vendors.
Contract Type:: Full Time
Experience Required:: No Experience
Education Level:: Bachelor’s Degree
Number of vacancies:: 26

Job Description

URGENT HIRING!!! 26 HEADCOUNT!!! WITH TRAINING!!!
FRESH GRADS ARE OPEN TO APPLY AND START ASAP

SALARY: 24,000 with Night Differential plus benefits

LOCATION: SM Cyberwest QC (edsa)
WORK SCHEDULE: Monday – Friday ; Rotation Sched (change of shift every month or quarter)
WORK SETUP: Hybrid (3x RTO)
Required Internet Connection: 30 mpbs

RECRUITMENT PROCESS:
1 online interview
1 face to face interview

QUALIFICATIONS:
*Fresh graduate is acceptable (any course; Associate grad is acceptable; no to undergrad)
*Preferred with experience gained from interactive customer service and related functions.
*Background in offshore service operations is an advantage
*Must have: good communication skills (inbound and outbound)
*Computer Applications such as MS Office (Basic Knowledge in MS Outlook, MS Word, MS Powerpoint, Sharepoint and Basic Knowledge in MS Excel)
Can start ASAP

RESPONSIBILITIES:
*Responsible for interrogation of refrigeration and/or HVAC alarms received and diagnosing them based on Service Level Agreement with external customers.
*Deliver alarm information with accurate documentation by calling or sending email to external customers.
*Provide sound decision based on alarm history and graph analysis.
*Update and confirm completed work orders pursuant to customer procedures.
*Answer inbound and transferred calls and address them as necessary