BPO Agents for Healthcare Account - Fresher

Mandaluyong, National Capital Region

Posted 22 days ago

Company:: OTele Hires
Company Description:: Great service starts with great people—that’s why at Orbit, we focus on both. We offer world-class customer care while supporting and promoting our team from within. Our core values shape the way we work every day. With Orbit as your partner, you can trust that your customers are always treated with care—whether it’s helping them out, solving a problem, or guiding them through a sale.
Contract Type:: Full Time
Experience Required:: No Experience
Education Level:: Junior High School
Number of vacancies:: 100

Job Description

We are looking for Customer Service Representatives to join our Healthcare Account team. This role is open to high school graduates, including freshers with no prior BPO experience. If you're looking to start a rewarding career in the BPO industry while supporting clients with healthcare-related concerns, this opportunity is for you. Paid training provided.

Key Responsibilities:

Handle inquiries related to healthcare plans, coverage, and claims.
Assist customers in understanding benefits, authorizations, and provider information.
Provide accurate and timely responses through voice or non-voice channels (depending on assignment).
Maintain confidentiality of sensitive healthcare data.
Document all interactions accurately and comply with healthcare regulations and company policies.

Qualifications:

High school graduate (K-12 or Old Curriculum).
No BPO experience required – fresh graduates and first-time job seekers are welcome.
Good English communication skills (spoken and/or written).
Basic computer literacy and typing skills.
Willing to work onsite and on a shifting schedule, including weekends and holidays.

What We Offer:

Paid training with salary from Day 1
Competitive base salary and incentives
HMO coverage upon regularization
Career growth and development opportunities
Positive and supportive work environment