Patient Support Representative - Newbie -Voice/Non-Voice - BPO

Mandaluyong, National Capital Region
Posted 8 days ago
Company:
DreamTech Careers
Company Description:
At DreamTech, we combine cutting-edge technology with a deep respect for the people behind it. Our mission is simple: build smart solutions, without compromising the well-being of our team. We believe great work comes from happy, balanced people—and we’ve built a culture that proves it.
Contract Type:
Full Time
Experience Required:
No Experience
Education Level:
Senior High School
Number of vacancies:
30

Job Description

Job Description:

We are hiring enthusiastic and compassionate individuals to join our Healthcare account team. This is an excellent opportunity for fresh graduates or career shifters who are interested in building a career in the healthcare support industry.

Key Responsibilities:

• Answer patient or member queries related to healthcare plans, benefits, and billing
• Assist with insurance claims processing, pre-authorizations, and account updates
• Coordinate with healthcare providers, facilities, or insurance companies as neede
• Maintain accurate and confidential patient information in compliance with HIPAA or data privacy standards
• Provide timely, empathetic, and professional service to every interaction

Qualifications:

• Open to fresh graduates
• High School graduates with strong communication skills may also be considered
• Excellent verbal and written English communication skills
• Customer-service oriented and patient in handling sensitive or emotional inquiries
• Willing to work on-site and in shifting schedules (including holidays/weekends, if needed)

We offer competitive compensation and a range of benefits to support your growth and well-being:

• Competitive salary packages
• Health Maintenance Organization coverage starting on Day 1
• Performance-based incentives
• Paid training and opportunities for career advancement
• Life insurance and company-sponsored events
• 13th month pay and other supplemental bonuses
Salary:
₱25,000.00 Monthly