Consumer Specialist
Quezon City, National Capital Region
Posted 7 days ago
- Company:
- HR Network Inc
- Company Description:
- HR NETWORK was borne out of a need by business and industry for highly focused and strictly confidential search. This results in the hiring of effective, successful, and top-notch professionals. The company is a brain child of a group of highly competent young professionals with proven track record in the field of Human Resources Management practice. They share a common vision of becoming the “new breed” in human resources management and development consulting. Established in August 1999, HR Network’s executive search services of exacting standards are availed of by a wide range of local and multinational companies specifically in the IT industry. HR Network’s consultants come from a solid foundation in the HR practice with extensive exposure in sourcing and screening of high caliber people. They enable the firm to provide timely and quality service for every executive search assignment. Product & Services With the group’s expertise in Human Resources Management and Development, full blown consulting services are also provided. Depending on your needs, HR Network has the capabilities of customizing tailor fit programs aimed towards enhancing your practices in Human Resources management. Here are other services that the team can offer: -Performance Management Systems -Competence Profiling -Job Evaluations -Salary Structuring -Teambuilding programs -Employee Development Training Programs -Organizational Climate Survey -Benefits Systems
- Contract Type:
- Full Time
- Experience Required:
- 2 years
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 1
Job Description
A Consumer Specialist is a brand ambassador supporting our vision by creating remarkable solutions for consumers while building relationships of trust and loyalty.
MAIN DUTIES:
This position is responsible for handling consumer interactions in compliance with InSinkErator’s Guiding Principles, processes and policies.
Tasks and responsibilities include but are not limited to the following:
1. Interacts with consumers providing world class customer service by responding to inquiries, requests, or concerns about InSinkErator’s products and services within the required service level
2. Gathers relevant facts, identifies symptoms, evaluates and analyzes needs and delivers solutions that meet customer expectations in adherence to the set quality guidelines
3. Utilizes Knowledgebase, Laboratory and other available resources to assist consumers
4. Accurately documents and updates interactions and enters information in CRM
5. Sustains performance within KPI goals while meeting or exceeding scorecard expectations
6. Accurately identifies and escalates issues to the proper channel
7. Stays current with system information, changes and updates and flags immediate supervisor for personal training needs
JOB SPECIFICATIONS:
● Graduate of any 4-year degree course
● Have experience in Customer Service
● Moments of Truth Training
● Customer Service Skills Training
Strong comprehension skills which allow for the clear and concise explanation, understanding and resolution of customer inquires
● Skillful probing and active listening skills
● Ability to identify opportunities that benefit the consumer
● Builds rapport in an open, friendly and accepting way
● Expert knowledge of InSinkErator Knowledgebase, processes and products
● Excellent American English communication skills
● Delivers messages in a clear, compelling and concise manner
● Ability to multi-task
● Superior interpersonal skills and teamwork, collaborates and works well with others
● Self-driven and motivated; takes initiative - willing to take new instructions and work requests
● Demonstrates proficiency with Oracle and Google applications
● Resilient and is adaptable to any change that maybe implemented
- Salary:
- ₱28,000.00 Monthly
