Technical Support Engineer

Bulacan, Bulacan

Posted 22 days ago

Company:: Neksjob Philippines
Company Description:: Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology.
Contract Type:: Remote
Experience Required:: 1 year
Education Level:: Bachelor’s Degree
Number of vacancies:: 10

Job Description

Job Title: Technical Support Engineer
Location: Remote
Experience Required: 1+ year (Remote Work Setup)
Employment Type: Full-Time

Job Summary:
We are looking for a proactive and technically skilled Technical Support Engineer to join our customer support team. This role is ideal for candidates with hands-on experience in remote technical support, strong scripting knowledge, and a passion for solving customer issues. You will be responsible for diagnosing and resolving technical problems while delivering a high level of customer satisfaction.

Key Responsibilities:
Provide technical assistance to end-users via Zendesk or other support platforms.

Troubleshoot and resolve issues involving SQL, JavaScript, and PowerShell.

Diagnose software-related issues by analyzing logs, scripts, queries, and configurations.

Document issues and solutions thoroughly in the internal knowledge base.

Collaborate with engineering, QA, and product teams to escalate and resolve complex cases.

Ensure timely and effective communication with customers throughout the support lifecycle.

Adhere to service standards, KPIs, and quality benchmarks.

Contribute to the continuous improvement of support processes and tools.

Required Skills & Qualifications:
Minimum 1 year of experience in a remote technical support role.

Proficiency with:

SQL – writing queries, data analysis, basic DB troubleshooting

JavaScript – reading/debugging code, assisting in client-side troubleshooting

PowerShell – scripting for automation and troubleshooting

Experience using Zendesk or similar ticketing/support systems.

Good understanding of technical support operations and customer service techniques.

Familiarity with software support processes and product troubleshooting methodologies.

Strong written and verbal communication skills.

Ability to prioritize tasks and handle multiple requests effectively in a remote setup.