IT Voice Administrator Manager
Quezon City, Bulacan
Posted 7 days ago
- Company:
- ACCPRO International
- Company Description:
- ACCPRO International streamline business operations by providing well-managed professionals ready to support customers across any major industry.
- Contract Type:
- Full Time
- Experience Required:
- 3 to 4 years
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 1
Job Description
Location: Quezon City
Work Shift: Nightshift/Shifting schedule – between 7pm to 9pm
Work Set-up: Hybrid (4 onsite, 1 work at home)
Job Summary
• IP Telephony, Video Conference Administration (L3) with Avaya Recording.
• Hands on experience on VOICE Communication Services L3, Designing and
• Expert Technical skills on Cisco IPT, VoIP Protocols -SIP, H.323, MGCP, SCCP
and Jabber phones & Avaya Recording Skills.
Core Responsibilities:
•Day to day support and maintenance of Genesys PureCloud Solutions
• Migration and implementation of Genesys PureCloud Solution
• Monitor project progress and adjust as necessary to ensure successful project
delivery.
• Creation of Documentation and Knowledge base
• Responsible for managing incident and service requests
• Manage and coordinate team activities, working closely with different support
groups.
• Conduct regular reviews of the platform to ensure optimal performance and user
satisfaction.
• Act as the primary point of contact for stakeholders regarding Genesys
PureCloud projects.
Skills and Experience:
• Hands on experience on troubleshooting Genesys PureCloud solutionsExperience on migration and implementation of Genesys PureCloud
• Knowledge on Call flows, Inbound, Outbound Campaigns, Call Recordings and
Call Monitoring
• Good knowledge on Gateway configuration and Genesys SIP Trucking and Dial Plans.
• Able to troubleshoot and identify the root causes via reading logs and other
Genesys tools for troubleshooting.
• Can explain the issue clearly to the Vendor and provide necessary information
correctly if the Vendors need it
• Knowledge on network routing ,VOIP Protocols, SIP Responses, Handshake
communication etc.
Benefits Offered:
• Competitive Total Rewards Package
• Target variable incentives
• Medical Plan (HMO) from Day 1 of employment with free dependents
• Life insurance
• Paid Time-Off Benefits
• Sick Leave Conversion
• Night Differential offered
• Employee Referral Program
• All Mandatory Statutory Benefits
