CSR Tax Specialist - WFH Cebu

Cebu City, Cebu

Posted 8 days ago


Company:: OfficePartners360 (OP360)
Company Description:: We are a US-headquartered BPO providing nearshore and offshore support to ambitious companies. We’re honored to be Certified™ by Great Place To Work®, a testament to our commitment to creating an engaging and inclusive workplace culture. Our values align with the dimensions of the Trust Index©, and our employees have shared statements that highlight what sets us apart.
Contract Type:: Full Time
Experience Required:: 1 year
Education Level:: Bachelor’s Degree
Number of vacancies:: 3

Job Description

We are looking for a Customer Service Representative – Tax Specialist to join our Sales Tax Operations team. The ideal candidate should possess excellent written and verbal communication skills, as well as a passion for delivering exceptional customer service.

Responsibilities:
- Handle inbound and outbound calls related to sales tax inquiries and issues
- Provide accurate and timely responses to customer concerns regarding tax filings, payments, and compliance
- Support clients with document submissions and data validation
- Collaborate with internal teams to resolve discrepancies and ensure accurate reporting

Qualifications:
- Bachelor's degree in Business, Accounting, or a related field
- At least 6 months of accounting/financial experience, particularly in the BPO, and preferably has worked with taxation and bookkeeping (Quickbooks, Zero, Xerox, etc.)
- Strong verbal and written communication and customer service skills
- Detail-oriented with strong analytical and problem-solving abilities
- Must have a stable internet connection and a conducive WFH setup