CSR - Online Media & Video Platform (Flexible Hours)

Job Description:
As a Content Support Specialist, you will be the frontline support for a leading online video-sharing platform. Your primary responsibility is to assist users by addressing inquiries, resolving account issues, and providing guidance on content policies and platform features.

Key Responsibilities:
-Respond to user queries via email, chat, or voice regarding platform usage, content guidelines, and account concerns

-Provide support for monetization, content policies, copyright claims, and community violations

-Educate users on platform features, updates, and best practices

-Escalate complex issues to the appropriate internal teams

-Ensure all interactions meet quality standards and performance metrics

-Maintain data accuracy and confidentiality in all documentation

-Work collaboratively with team leads and QA to improve support processes

Job Requirements:
-Education: Completed at least 2 years of college (no back subjects)

-Experience: Minimum of 6 months experience in sales or customer-facing roles

-Communication Skills: Excellent English communication skills (C1 proficiency)

-Location Flexibility: Amenable to work onsite in Vertis North or Taguig

-Schedule Flexibility: Willing to work on a rotational/shifting schedule, including nights, weekends, and holidays

-Tech-savvy and familiar with digital content platforms

-Strong problem-solving and multitasking abilities

-Customer-focused with a high level of professionalism and empathy