Location:
Taguig, National Capital Region
Contract Type:
Full Time
Experience Required:
No Experience
Education Level:
Bachelor’s Degree
Salary:
27.000,00 ₱ /
Monthly
Job Description
Job Description:
As a Content Support Specialist, you will be the frontline support for a leading online video-sharing platform. Your primary responsibility is to assist users by addressing inquiries, resolving account issues, and providing guidance on content policies and platform features.
Key Responsibilities:
-Respond to user queries via email, chat, or voice regarding platform usage, content guidelines, and account concerns
-Provide support for monetization, content policies, copyright claims, and community violations
-Educate users on platform features, updates, and best practices
-Escalate complex issues to the appropriate internal teams
-Ensure all interactions meet quality standards and performance metrics
-Maintain data accuracy and confidentiality in all documentation
-Work collaboratively with team leads and QA to improve support processes
Job Requirements:
-Education: Completed at least 2 years of college (no back subjects)
-Experience: Minimum of 6 months experience in sales or customer-facing roles
-Communication Skills: Excellent English communication skills (C1 proficiency)
-Location Flexibility: Amenable to work onsite in Vertis North or Taguig
-Schedule Flexibility: Willing to work on a rotational/shifting schedule, including nights, weekends, and holidays
-Tech-savvy and familiar with digital content platforms
-Strong problem-solving and multitasking abilities
-Customer-focused with a high level of professionalism and empathy
As a Content Support Specialist, you will be the frontline support for a leading online video-sharing platform. Your primary responsibility is to assist users by addressing inquiries, resolving account issues, and providing guidance on content policies and platform features.
Key Responsibilities:
-Respond to user queries via email, chat, or voice regarding platform usage, content guidelines, and account concerns
-Provide support for monetization, content policies, copyright claims, and community violations
-Educate users on platform features, updates, and best practices
-Escalate complex issues to the appropriate internal teams
-Ensure all interactions meet quality standards and performance metrics
-Maintain data accuracy and confidentiality in all documentation
-Work collaboratively with team leads and QA to improve support processes
Job Requirements:
-Education: Completed at least 2 years of college (no back subjects)
-Experience: Minimum of 6 months experience in sales or customer-facing roles
-Communication Skills: Excellent English communication skills (C1 proficiency)
-Location Flexibility: Amenable to work onsite in Vertis North or Taguig
-Schedule Flexibility: Willing to work on a rotational/shifting schedule, including nights, weekends, and holidays
-Tech-savvy and familiar with digital content platforms
-Strong problem-solving and multitasking abilities
-Customer-focused with a high level of professionalism and empathy
Number of vacancies:
40
Company Description
At AztraTech, we’re redefining what it means to work in tech. We believe that top-tier performance and personal well-being are not mutually exclusive—they power each other. As a fast-growing, innovation-driven company, we’re on a mission to build exceptional products while fostering a culture of trust, flexibility, and balance.
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