IT Support Engineer (46817) - FPIP Batangas

Salary: 18,000 - 23,000
*With 1 month of Training in Makati

Required Experience
• Graduate/Bachelor’s Degree in Information Technology and other computer-related/equivalent courses
• More than average knowledge and skills in server system design, maintenance, documentation, troubleshooting.
• More than average knowledge in Microsoft Server System (Linux System is a plus).
• Self-motivated with a strong sense of responsibility and urgency
• Diligent in documentation, reporting, and tasks tracking ability.
• Possess analytical skills to be able to solve issues and ability to work independently and cope with pressure.
• Time management, good communication, interpersonal and problem-solving skills, with customer customer-friendly attitude and ability to work in a team environment.

RESPONSIBILITIES:
Job Description(For Website) > Knowledge in System Planning. Study and plan IT resources needed in line with company
direction and needs
> Knowledge in IT Resource Provisioning. Acquire, setup and deploy IT resources as well as changes
on the IT resource
> Knowledge in Preventive Maintenance. Pro-active maintenance to prevent unavailability or
failure on IT resource.
> Corrective Maintenance. Post-active maintenance to solve problems and minimize stoppage on
operation
> Knowledge in installation and configuration of computer hardware, software, operating system
and application.
> Knowledge in monitoring and maintaining computer systems, network, printer and server.
> Communicates with staff through a series of action set up the system or resolve the issue.
> Knowledge in troubleshooting network and system including diagnosing and solving hardware
and software faults.
> Support the roll out of new application.
> Manage PC set up and deployment to new employee.

IT Knowledge:
> Good knowledge, troubleshoot and handon skill in System server, storage hardware, Database, Software defined network, software defined storage, cloud orchestration and automation
> Microsoft active-directory & AD integrated applications, Microsoft Exchange, Authentication Server,
> Virtualization - Microsoft Hyper-V, Vmware
> Virtualization - Microsoft Hyper-V, Vmware
> Hyperconverged - Nutanix
> Backup - Veritas & Veeam
> Licenses and certificate activation
> Cloud - O365, Azure and AWS, backup
> Basic network and security features

Administrative Support:
> Microsoft Active Directory & AD integrated applications
> Files access and quota
> Backup task and policies
> DR / BCP procedures
> Azure / AWS / Office 365 cloud provisioning and maintainance
> Infrastructure documentation
> Monitoring and analysis

Technical Support:
> Call response and support within service level agreement
> Incident / problem troubleshooting, fault clarification and isolation
> Provide workaround and/or resolution
> Communication and reporting
> Security updates and patching
> Firmware upgrade