Vicidial Support Specialist

Join our team while working at the comfort of your home!

VICIDIAL SUPPORT SPECIALIST

Job Description:

IT Support Specialist for Dialer & VOIP Management
Activate caller IPs before/during shifts and maintain tracking sheets
Manage DIDs and CID groups on dialers and portals (activation, deactivation, replacement)
Monitor VOIP usage, report daily consumption, and troubleshoot call issues
Upload, delete, and manage call recordings as requested
Perform list uploads, duplicate checks, and send list results
Create/delete user credentials and update access logs
Coordinate with providers and assist in monthly projections and renewals
Assist agents with trouble-shooting their computers to fulfill duty for client
Perform other IT tasks duties as assigned

Qualifications:

Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience)
At least 1 year of experience in IT support, VOIP systems, or dialer management
Must have experience with GMail, Google Sheets and MS Excel, Teams
Knowledge of VOIP systems, DIDs, dialer platforms, and IP management
Familiarity with call center technology and troubleshooting call flow issues
Basic understanding of user access control and data management
Strong attention to detail and accuracy
Good communication and coordination skills
Ability to multitask and respond quickly to technical issues during operations
NBI clearance -high integrity is a must

MUST HAVE the following equipment:

Laptop/Desktop
- CPU: Intel or AMD processor with 64-bit support
- RAM: 8 GB and above
Computer Headset with noise-cancelling feature
High-resolution Webcam
Wired internet connection; minimum of 10 Mbps
Software: Microsoft Office & PDF reader, Anydesk, Gdrive, Skype, Zoom

So, why join us?

Permanent work-from-home or hybrid work set-up at Batangas City office
Full Time and Long Term Employment
Basic Salary + Government mandated benefits
Health benefits, leave credits, bonuses, and other incentives
We are growing so there is great opportunity for leadership and promotion
Salary will be based on: Skills, Attitude, Performance, Attendance
US clients
Shift: Graveyard Monday to Friday
Training: less than a month

WE LOOK FORWARD TO WORKING WITH YOU!