Call Center Agent - Technical Support.
Balintawak, National Capital Region
Posted yesterday
- Company:
- Sapient Global Services
- Company Description:
- Sapient provides flexible staffing solutions and workforce management expertise to our organizations for every size, and we are seeking talented specialists to join our internal team. Sapient is the key to all your business outsourcing needs. Our main goal is to help companies focus on their core competencies by managing the critical routine aspects of their daily operations. We are a Philippine-based outsourcing firm that provides a range of outsourcing services from consulting services, IT-enabled services, and call center services primarily catering small and medium based enterprises. As an outsourcing firm, the primary goal of Sapient is to assist organizational companies and individuals to focus on their core competencies by managing critical routine aspects of their business operations.
- Contract Type:
- Full Time
- Experience Required:
- No Experience
- Education Level:
- Senior High School
- Number of vacancies:
- 50
Job Description
Responsibilities:
• Provide technical support and troubleshoot hardware, software, or network issues
• Assist customers with product setup, installation, and usage guidance
• Escalate complex technical problems to specialized teams when necessary
• Document customer interactions and solutions accurately in the system
• Meet performance goals for resolution time, customer satisfaction, and call quality
Qualifications:
• High school diploma or equivalent
• Strong communication skills with a clear and patient approach
• Basic technical knowledge of hardware, software, or networking
• Computer literate with good troubleshooting and multitasking abilities
• Ability to assist customers effectively in a fast-paced, tech-driven environment
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply today!
- Salary:
- ₱28,000.00 Monthly
