Technical / CSR - Dayshift
Clark, Pampanga
Posted 28 days ago
- Company:
- BPOJobOpenings
- Company Description:
- We are dedicated to providing exceptional BPO solutions across a wide range of industries. With years of experience and a focus on delivering high-quality services, we pride ourselves on creating opportunities for people from all walks of life to grow, learn, and build rewarding careers. We offer a dynamic work environment where team members are valued, supported, and empowered to achieve their full potential. Our team-oriented culture fosters collaboration, innovation, and continuous development. Whether you're just starting your career or are an experienced professional, we have diverse job openings that cater to a variety of skill sets. Why Work With Us? Competitive salaries and benefits Flexible work arrangements (remote options available) A diverse and inclusive work environment Professional growth and training opportunities A supportive leadership team that values employee input and well-being
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Senior High School
- Number of vacancies:
- 100
Job Description
We are looking for a dedicated Technical Support Representative to join our team! The ideal candidate should have at least 6 months of BPO or technical support experience and possess excellent communication skills. If you’re passionate about providing technical assistance, solving problems, and helping customers with their tech-related issues, we’d love to have you on board!
Key Responsibilities:
Provide technical support to customers via phone, email, or chat, addressing their product or service issues.
Troubleshoot and resolve technical problems related to software, hardware, or other tech products.
Guide customers step-by-step through technical solutions in a clear and easy-to-understand manner.
Maintain accurate records of customer interactions, issues, and solutions in the CRM system.
Ensure customer satisfaction by resolving technical concerns quickly and professionally.
Work with internal teams to escalate and resolve more complex technical issues.
Document common technical issues and create troubleshooting guides for future reference.
Qualifications:
At least a High School Graduate (or equivalent).
Must have at least 6 months of BPO experience or technical support experience.
Excellent communication skills both written and verbal in English.
Typing speed of at least 35 WPM, with 85% accuracy.
Strong problem-solving skills with the ability to troubleshoot technical issues.
Ability to explain technical concepts in a simple and clear manner.
A customer-first mindset, with a focus on delivering high-quality support.
Ability to handle multiple tasks in a fast-paced environment.
Why Join Us?
Competitive salary and benefits package.
Comprehensive training on technical products and customer support best practices.
Opportunities for growth and development within the technical support field.
A supportive and collaborative team environment.
Day shift schedule, offering work-life balance.
