Quality Specialist - Service Desk (Clark, Pampanga)
Mabalacat, Pampanga
Posted 3 days ago
- Company:
- TASQ Staffing Solutions
- Company Description:
- Founded by experts with more than 70 years of collective experience in the staffing solutions industry, TASQ understands the unique challenges in the talent acquisition space and is committed to being the trusted partner of companies in their pursuit of hiring the best people to fill their manpower needs. Composed of highly skilled team members who have worked with organizations ranging from small-to-medium entities to large-scale enterprises (including Fortune 500 companies), TASQ is fully capable of meeting staffing demands at all levels and across different industries.
- Contract Type:
- Full Time
- Experience Required:
- 2 years
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 1
Job Description
Qualifications:
Conduct process audits, deploy designed processes, analyze and report performance on quality.
Conduct RCAs on transaction monitoring to create action plans to reduce errors and improve service delivery.
Provide feedback to the agents, based on the findings of the monitoring
Work Setup: Clark (Onsite)
Requirements:
Quality Specialist for a Service Desk account.
Ability/having experience on reporting including on tools like Avaya/Cisco
Willingness to work on multiple projects and also periodically set and achieve stretch goals.
