Housekeeping Manager

We are looking for a Housekeeping Manager to lead and oversee all aspects of the housekeeping department. The ideal candidate will ensure the highest standards of cleanliness, hygiene, and guest satisfaction across guest rooms, public areas, and back-of-house spaces.

Duties & Responsibilities:

1. Lead, train, and supervise housekeeping staff including room attendants, public area attendants, and laundry staff.
2. Schedule shifts and delegate tasks to ensure efficient and effective coverage.
2. Conduct daily briefings, room inspections, and performance evaluations.
3, Ensure rooms and public areas meet established cleanliness and presentation standards.
4. Inspect guest rooms and public areas regularly to identify maintenance needs and housekeeping performance issues.
5. Respond to guest complaints or special requests promptly and professionally.
6. Manage housekeeping supplies and linen inventory; place orders as needed while maintaining budget controls.
7. Monitor and control departmental expenses to meet budget goals.
8. Train new housekeeping staff on hotel policies, cleaning procedures, and safety protocols.
9. Continuously monitor staff performance and provide coaching and development.
10. Ensure compliance with health, safety, and hygiene standards
11. Work closely with the Front Office, Maintenance, and Laundry departments to coordinate room availability, maintenance issues, and other operational needs.
12. Assist in planning for peak periods, special events, and high-occupancy days.

Qualifications, Skills and Experience:

1. Proven experience as a Housekeeping Supervisor or Manager in the hospitality industry.
2. Strong leadership and people management skills.
3. Excellent communication and organizational abilities.
4. Knowledge of housekeeping procedures, equipment, and cleaning chemicals.
5. Ability to work under pressure and manage multiple priorities.
6. Familiarity with inventory and budgeting processes.
7. High school diploma or equivalent; additional hospitality or housekeeping certifications are a plus.