CSR- Pure Non voice - Chat based

Malabon, National Capital Region

Posted yesterday


Company:: Sapient Global Services
Company Description:: Sapient provides flexible staffing solutions and workforce management expertise to our organizations for every size, and we are seeking talented specialists to join our internal team. Sapient is the key to all your business outsourcing needs. Our main goal is to help companies focus on their core competencies by managing the critical routine aspects of their daily operations. We are a Philippine-based outsourcing firm that provides a range of outsourcing services from consulting services, IT-enabled services, and call center services primarily catering small and medium based enterprises. As an outsourcing firm, the primary goal of Sapient is to assist organizational companies and individuals to focus on their core competencies by managing critical routine aspects of their business operations.
Contract Type:: Full Time
Experience Required:: No Experience
Education Level:: Senior High School
Number of vacancies:: 160

Job Description

Easy and Fast One-day hiring process and earn up to 28k monthly plus more benefits! We are looking for a Customer Service Representative - Non Voice Account in our Metro Manila Sites! This is a limited slot and urgent hiring, so don't miss this career opportunity. Apply now!

Responsibilities:
• Respond to customer inquiries via chat, email, or messaging platforms in a timely manner
• Assist with product or service-related concerns, order processing, and troubleshooting
• Resolve customer issues efficiently while maintaining a professional and friendly tone
• Document interactions accurately and follow up on pending concerns as needed
• Meet performance targets for response time, resolution rate, and customer satisfaction

Qualifications:
• High school diploma or equivalent
• Computer literate and comfortable using multiple systems and tool
• Strong written communication skills with attention to grammar and clarity
• Proficient in typing and navigating multiple systems or chat platforms
• Excellent reading comprehension and problem-solving abilities
• Ability to manage multiple conversations in a fast-paced work environment

BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!

Give us a ring, and let’s talk about how we can help you. Apply today!