Customer Service Team Lead

Taguig, National Capital Region

Posted 2 days ago


Company:: J-K Network Services
Company Description:: We are a licensed recruitment company in the Philippines with Government accreditation. We are registered in the Securities and Exchange Commission.
Contract Type:: Full Time
Experience Required:: 3 to 4 years
Education Level:: Bachelor’s Degree
Number of vacancies:: 1

Job Description

COMPANY PROFILE: this company serve more than 30 years, it has grown to become one of the largest IT services companies in the world, They provide a wide array of services including software development, engineering, consulting, and BPO (Business Process Outsourcing).

Position: Customer Service Team Lead
Company Industry: BPO Company
Work Location: BGC Taguig
Work Schedule: Shifting Schedules
Salary: Php44,000-Php65,000
Work Set Up: Work on site

BENEFITS:
Government mandated benefits
HMO
Life insurance
Leave Credits
Quarterly performance bonus

JOB RESPONSIBILITIES:
Training new customer service team members
Effectively lead teams in duties including attrition management, performance management, career planning, and resource planning, among others.
Help team members grow by coaching them, filling in knowledge gaps, and resolving skill and will challenges.
Create and implement internal and external governance on a regular basis.
Manage user/customer escalations and devise measures to address any issues and ensure ownership until they are resolved.

JOB REQUIREMNETS:
College Graduate or any course
Minimum experience of 4 years with customer service in the BPO/BPM industry
3 years in the role of a Team Leader
Experience in handling a team of agent doing voice or inbound calls.
Amenable to work in shifting schedules.
Able to start ASAP
Willingness to work in rotational shifts