Freshers - Healthcare Customer Service Associate - Shifting

Mandaluyong, National Capital Region
Posted today
Company:
Orbit Dynamics
Company Description:
Orbit Dynamics is seeking a Customer Support Specialist to join our team. In this role, you will provide exceptional service, addressing customer inquiries, troubleshooting issues, and ensuring a smooth experience for all clients. You’ll be a key part of our commitment to innovation and customer satisfaction, helping to deliver timely, effective solutions.
Contract Type:
Full Time
Experience Required:
No Experience
Education Level:
Senior High School
Number of vacancies:
35

Job Description

Job Description:

We are hiring enthusiastic and compassionate individuals to join our Healthcare account team. This is an excellent opportunity for fresh graduates or career shifters who are interested in building a career in the healthcare support industry.

Key Responsibilities:

• Answer patient or member queries related to healthcare plans, benefits, and billing
• Assist with insurance claims processing, pre-authorizations, and account updates
• Coordinate with healthcare providers, facilities, or insurance companies as neede
• Maintain accurate and confidential patient information in compliance with HIPAA or data privacy standards
• Provide timely, empathetic, and professional service to every interaction

Qualifications:

• Open to fresh graduates
• High School graduates with strong communication skills may also be considered
• Excellent verbal and written English communication skills
• Customer-service oriented and patient in handling sensitive or emotional inquiries
• Willing to work on-site and in shifting schedules (including holidays/weekends, if needed)

We offer competitive compensation and a range of benefits to support your growth and well-being:

• Competitive salary packages
• Health Maintenance Organization coverage starting on Day 1
• Performance-based incentives
• Paid training and opportunities for career advancement
• Life insurance and company-sponsored events
• 13th month pay and other supplemental bonuses
Salary:
₱20,000.00 Monthly