Customer Service Representative - Travel & GDS - BPO
Quezon City, National Capital Region
Posted 2 days ago
- Company:
- GrayLine Orbit
- Company Description:
- A forward-thinking organization dedicated to excellence, innovation, and a strong commitment to work-life balance. Focused on creating a supportive environment where individuals can thrive professionally and personally.
- Contract Type:
- Full Time
- Experience Required:
- No Experience
- Education Level:
- Senior High School
- Number of vacancies:
- 45
Job Description
We are seeking experienced GDS Travel Specialists to join our dynamic travel account team. You will be responsible for assisting customers with flight bookings, travel changes, cancellations, and itinerary management using Global Distribution Systems (GDS).
Key Responsibilities:
• Handle booking, rebooking, cancellations, and travel-related inquiries via GDS
• Provide accurate travel information and recommendations to customers
• Assist with itinerary planning and fare calculations
• Ensure excellent customer experience by resolving issues promptly and professionally
• Adhere to airline and company policies and guidelines in managing reservations
• Work in a fast-paced, shifting environment to meet customer needs
Qualifications:
• High School Graduate (minimum educational requirement)
• At least 1 year of experience using a GDS platform
• Strong communication and problem-solving skills
• Excellent attention to detail and organizational abilities
• Willing to work on a shifting schedule including nights, weekends, and holidays
• Amenable to work on-site
We offer competitive compensation and a range of benefits to support your growth and well-being:
• Competitive salary packages
• Health Maintenance Organization coverage starting on Day 1
• Performance-based incentives
• Paid training and opportunities for career advancement
• Life insurance and company-sponsored events
• 13th month pay and other supplemental bonuses
- Salary:
- ₱25,000.00 Monthly
