Customer Service Team Lead (Earn up to Php65,000)

Taguig, National Capital Region

Posted today

Company:: J-K Network Services
Company Description:: Our company is the number 1 multilingual recruitment firm in the Philippines. We have many global and international clients looking for multilinguals and Filipino Professionals. We work as an HR extension of our clients.
Contract Type:: Full Time
Experience Required:: 3 to 4 years
Education Level:: Bachelor’s Degree
Number of vacancies:: 2

Job Description

Client Profile: This company offers IT, and Business Consulting. They have been in the industry for almost 45 years.

Position: CSR Team Lead
Company Industry: BPO Company
Location: BGC, Taguig
Salary Offer: Php45,000-Php65,000
Work Schedule: Shifting Schedule
Work Set Up: Work Onsite

Benefits:
✨Government Mandated Benefits
✨HMO
✨13th Month Pay
✨Sick Leave
✨Vacation Leave

Job Requirements:
✨College Degree
✨With at least 4 years’ experience in BPO Industry
✨At least 2 years’ experience as Team Leader
✨Amenable to work on a shifting schedule
✨Can start as soon as possible

Job Responsibilities:
✨Manage and supervise day-to-day operation and performance of the team
✨Help the team to develop their skills and overcome challenges
✨ Manage user/customer escalations and devise measures to address any issues and ensure ownership until they are resolved
✨ Develop and implement internal and external management on a regular basis.
✨ Handle client escalations effectively and create solutions to address any issues.
✨ Perform a quality assessment of agents' performance and develop trends for agents' and teams' performance improvement
✨ Identify process improvement ideas
✨Other task may be assigned from time to time

Recruitment Process (Online and Face to face)
✨Initial Interview
✨Second Interview
✨Final Interview
✨Job Offer