Japanese BPO Team Leader (JLPT N1, N2, N3 Passer/Level + WFH)
J-K Network Services
Posted 26 days ago
Location:
Pasig City, National Capital Region
Contract Type:
Full Time
Experience Required:
1 year
Education Level:
Bachelor’s Degree
Salary:
90.000,00 ₱ /
Monthly
Job Description
This company is a global service provider of the Video Games Industry. They are partnered with popular names in the video game industries and collaborate with them throughout the concept, development, and live operations.
Position: Japanese Operations Team Leader
Company Industry: Video Games Service Provider
Work Location: Pasig City
Salary: Php 90,000 - Php 115,000
Work Schedule: Dayshift but should be open to be Flexible with the hours if needed
Work Set-up: Work from Home (Training is onsite - possible 1 month or more for training)
BENEFITS:
HMO and Life Insurance: Day 1, 100% coverage for principal and 1st dependent, 75% coverage for 2nd to 4th dependent
15 Days Vacation Leave
15 Days Sick Leave
1 Day Birthday Leave
3 Days Wellness Leave
Annual Reimbursement program (Php 3,000/annually)
Non-taxable Allowances: P3,000/monthly during probation period then additional P2,000/monthly will come in upon regularization
13th Month Pay
Government-Mandated Benefits
JOB REQUIREMENTS:
Filipino who can speak, read and write Japanese
JLPT N1, N2, N3 Passer or Non-Passer
At least 1-2 years experience as Operations Team Lead in a BPO setup
Open to High School Graduates and Undergraduates
Able to handle video game account or work as a gaming master is a big advantage but not required
Flexibility in Shift Schedule
Strong leadership skills, decision-making abilities, adaptability and problem-solving skills
JOB RESPONSIBILITIES:
Manage, set goals and lead teams of specialists of varied sizes, both locally and remote
Proactively address project issues with teams and Project Manager to prevent disruptions
Serve as an escalation point for client's customer issues
Train, coach shift leads and agents
Provide appropriate positive recognition and disciplinary warnings.
Monitor and manage ticket databases to ensure project KPIs and SLAs are met.
Regularly review daily reports to identify and resolve anomalies.
Maintain awareness of project status and provide regular reports to Operations Manager.
Develop training materials and assist in identifying areas for training material enhancement
RECRUITMENT PROCESS (ONLINE PROCESS):
Resume Screening
HR Interview via MS Teams (English - Open Camera)
Language Proficiency Test (English and Japanese)
Operations Hiring Manager Interview (English, possible Japanese)
Client Interview/Final Interview
Job Offer
Position: Japanese Operations Team Leader
Company Industry: Video Games Service Provider
Work Location: Pasig City
Salary: Php 90,000 - Php 115,000
Work Schedule: Dayshift but should be open to be Flexible with the hours if needed
Work Set-up: Work from Home (Training is onsite - possible 1 month or more for training)
BENEFITS:
HMO and Life Insurance: Day 1, 100% coverage for principal and 1st dependent, 75% coverage for 2nd to 4th dependent
15 Days Vacation Leave
15 Days Sick Leave
1 Day Birthday Leave
3 Days Wellness Leave
Annual Reimbursement program (Php 3,000/annually)
Non-taxable Allowances: P3,000/monthly during probation period then additional P2,000/monthly will come in upon regularization
13th Month Pay
Government-Mandated Benefits
JOB REQUIREMENTS:
Filipino who can speak, read and write Japanese
JLPT N1, N2, N3 Passer or Non-Passer
At least 1-2 years experience as Operations Team Lead in a BPO setup
Open to High School Graduates and Undergraduates
Able to handle video game account or work as a gaming master is a big advantage but not required
Flexibility in Shift Schedule
Strong leadership skills, decision-making abilities, adaptability and problem-solving skills
JOB RESPONSIBILITIES:
Manage, set goals and lead teams of specialists of varied sizes, both locally and remote
Proactively address project issues with teams and Project Manager to prevent disruptions
Serve as an escalation point for client's customer issues
Train, coach shift leads and agents
Provide appropriate positive recognition and disciplinary warnings.
Monitor and manage ticket databases to ensure project KPIs and SLAs are met.
Regularly review daily reports to identify and resolve anomalies.
Maintain awareness of project status and provide regular reports to Operations Manager.
Develop training materials and assist in identifying areas for training material enhancement
RECRUITMENT PROCESS (ONLINE PROCESS):
Resume Screening
HR Interview via MS Teams (English - Open Camera)
Language Proficiency Test (English and Japanese)
Operations Hiring Manager Interview (English, possible Japanese)
Client Interview/Final Interview
Job Offer
Number of vacancies:
1
Company Description
J-K Network was founded in 2013--- a time when careers for language speakers in the Philippines are just beginning to flourish. Less than a year later, we were awarded by the biggest BPO in the world as their most valued partner for being able to provide a huge number of Bilingual Talents to complete the latter’s Philippine team. In the same year, J-K Network was also able to assist one of the world’s biggest BPO company in putting up their pioneer account of 40 Korean speakers. J-K’s wide network of over 70,000 Bilinguals give companies a lot of chances to arrive to the best profiles under any language, background and expertise.
Awards from different firms, and even from the Philippine’s top Job - posting site followed in consecutive years. J-K was recognized for being one of the Philippine’s fastest growing firms and a company with most jobs offered in 2018. Up-to date, J-K has already provided 8500+ jobs to Bilingual speakers of different languages, and has assisted more than 600 international and global firms listed in the Forbes and Fortune 500 list of Global companies.
J-K Network is partnered with close to 700 Global and International Firms. This network brings about thousand jobs for different language speakers, from Japanese, Mandarin, Korean, Thai, Vietnamese, Malaysian, Spanish, German, French, Portuguese, Arabic, Italian and other Asian and European Language Speakers.
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