Healthcare Operations Director in BPO-8 +yrs Exp as Director BPO
QC, National Capital Region
Posted today
- Company:
- Alejandro
- Company Description:
- Leading player in the BPO industry, providing exceptional services to clients worldwide. We are expanding our team and looking for a talented and driven Recruitment Specialist to join our dynamic workforce. Job Description: As a Recruitment Specialist, you will play a critical role in sourcing, screening, and selecting top talent for various BPO positions. You will work closely with the HR and hiring managers to ensure that we hire the best candidates who align with our company’s values and meet the needs of our clients. Key Responsibilities: Manage the full recruitment cycle, from job posting and candidate sourcing to interview scheduling and job offer negotiations. Collaborate with hiring managers to understand job requirements and team needs. Source candidates through various channels, including job boards, social media, and employee referrals. Conduct interviews, screen resumes, and evaluate candidate qualifications. Ensure a smooth and positive candidate experience throughout the recruitment process. Maintain and update recruitment trackers, reports, and candidate database. Assist in onboarding new hires and provide ongoing support as necessary. Qualifications: At least 1-2 years of experience in recruitment, preferably in the BPO industry. Strong knowledge of recruitment processes, interview techniques, and selection procedures. Excellent communication skills (both verbal and written). Proficiency in using recruitment tools, job boards, and social media for candidate sourcing. Ability to work in a fast-paced environment with tight deadlines. Strong attention to detail and organizational skills. A positive attitude and ability to work effectively both independently and as part of a team. Preferred Skills: Experience with mass recruitment and high-volume hiring. Familiarity with Applicant Tracking Systems (ATS) and other recruitment software. Background in sourcing candidates for customer service, technical support, or other BPO roles. Benefits: Competitive salary and benefits package. HMO coverage for you and dependents from day one. 13th-month pay and performance-based incentives. Opportunities for career growth and development.
- Contract Type:
- Full Time
- Experience Required:
- 5 to 10 years
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 1
Job Description
Location: QC
Shift: Graveyard Shift (Must be amenable)
Job Summary:
We are seeking an experienced Operations Director with a strong background in both clinical healthcare and healthcare BPO operations. The ideal candidate will have proven leadership skills and the ability to manage large teams within a fast-paced healthcare BPO environment. This role requires a hands-on leader who can drive performance, ensure the quality of services, and maintain operational excellence. must have have at least 5-10 years of experience in healthcare BPO operations.
Key Responsibilities:
Oversee day-to-day operations of the healthcare BPO, ensuring all activities are compliant with healthcare industry regulations and standards.
Lead and manage cross-functional teams, including clinical staff, operational managers, and support personnel.
Ensure the delivery of high-quality services to clients, meeting or exceeding contractual SLAs (Service Level Agreements).
Drive performance improvements, operational efficiency, and productivity within the healthcare BPO.
Work closely with senior leadership to develop and implement strategic goals and objectives for the department.
Mentor and develop team members, providing leadership, training, and career growth opportunities.
Monitor and report key performance indicators (KPIs), ensuring targets are met.
Maintain and improve the operational processes and workflows to enhance service delivery.
Handle client relations and escalations, ensuring timely resolution of issues.
Ensure compliance with healthcare policies, protocols, and industry best practices.
Key Qualifications
Bachelor’s Degree; Advanced degree strongly preferred.
8 + years of relevant experience; to include developing and executing strategies in a contact center environment
Demonstrated effectiveness working in a highly matrixed organization.
Excellent communication (oral and written), presentation and facilitation skills.
Strong business and financial acumen.
Expert in managing dependencies, steering teams towards milestones, and collaborating across multiple stakeholders and partners.
Serves as an advocate and change agent, persuades and influences courageously at all levels of the organization.
Communicates recommendations to management/senior business leaders through effective written and verbal communication.
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