USRN - Operations Manager (Healthcare BPO)

Manila, National Capital Region

Posted 2 days ago


Company:: Alejandro
Company Description:: Leading player in the BPO industry, providing exceptional services to clients worldwide. We are expanding our team and looking for a talented and driven Recruitment Specialist to join our dynamic workforce. Job Description: As a Recruitment Specialist, you will play a critical role in sourcing, screening, and selecting top talent for various BPO positions. You will work closely with the HR and hiring managers to ensure that we hire the best candidates who align with our company’s values and meet the needs of our clients. Key Responsibilities: Manage the full recruitment cycle, from job posting and candidate sourcing to interview scheduling and job offer negotiations. Collaborate with hiring managers to understand job requirements and team needs. Source candidates through various channels, including job boards, social media, and employee referrals. Conduct interviews, screen resumes, and evaluate candidate qualifications. Ensure a smooth and positive candidate experience throughout the recruitment process. Maintain and update recruitment trackers, reports, and candidate database. Assist in onboarding new hires and provide ongoing support as necessary. Qualifications: At least 1-2 years of experience in recruitment, preferably in the BPO industry. Strong knowledge of recruitment processes, interview techniques, and selection procedures. Excellent communication skills (both verbal and written). Proficiency in using recruitment tools, job boards, and social media for candidate sourcing. Ability to work in a fast-paced environment with tight deadlines. Strong attention to detail and organizational skills. A positive attitude and ability to work effectively both independently and as part of a team. Preferred Skills: Experience with mass recruitment and high-volume hiring. Familiarity with Applicant Tracking Systems (ATS) and other recruitment software. Background in sourcing candidates for customer service, technical support, or other BPO roles. Benefits: Competitive salary and benefits package. HMO coverage for you and dependents from day one. 13th-month pay and performance-based incentives. Opportunities for career growth and development.
Contract Type:: Full Time
Experience Required:: 3 to 4 years
Education Level:: Bachelor’s Degree
Number of vacancies:: 5

Job Description

Job Title: USRN - Operations Manager (Healthcare BPO)
Location: Ortigas, Pasig
Employment Type: Full-Time, Onsite
Shift: Night Shift

Salary Package: Competitive salary based on your current pay with an additional 20% to 30% increase.

About Us:
[Your Company Name] is a leading provider of healthcare BPO services, offering solutions that support the healthcare industry with top-notch customer service. We are currently looking for an experienced USRN - Operations Manager to join our growing team and oversee operations for our healthcare-related accounts.

Job Description:
As the USRN - Operations Manager, you will be responsible for overseeing the daily operations and performance of a healthcare BPO team. Your role will involve managing a team of healthcare professionals, ensuring the effective execution of processes, and meeting the client’s service delivery goals. You will work closely with other departments to maintain high-quality service and manage operational KPIs.

Key Responsibilities:

Lead and manage operations for healthcare-related BPO accounts.

Supervise a team of healthcare professionals, including USRNs and PHRNs, ensuring performance and quality standards are met.

Oversee performance metrics, ensuring productivity and efficiency targets are met.

Develop and implement operational strategies to improve service delivery.

Collaborate with internal teams and clients to ensure alignment with business goals and quality standards.

Handle escalated issues and provide guidance to the team on complex healthcare-related matters.

Conduct regular team meetings, training, and development initiatives.

Monitor operational KPIs and generate performance reports for clients and management.

Ensure compliance with healthcare regulations, policies, and procedures.

Qualifications:

Valid USRN and PHRN licenses (must be active).

At least 3 to 4 years of experience as an Operations Manager in the healthcare BPO industry.

Strong leadership and people management skills.

Ability to manage a team in a high-pressure, fast-paced environment.

Excellent problem-solving and decision-making abilities.

Proficiency in healthcare BPO operations, including service delivery, compliance, and performance management.

Strong communication and interpersonal skills.

Ability to work onsite in Ortigas and during night shifts.

Benefits:

Competitive salary based on your current pay, with an additional 20%-30% increase.

HMO coverage for you and dependents.

13th-month pay and performance-based incentives.

Opportunities for career growth and advancement.

Night shift differential.