Customer Service Representative

Noah and Eve Center, a leading innovative aesthetic clinic in Metro and currently #1 on ClassPass, is seeking a passionate Customer Service Representative with 2-3 years of experience to join our team. If you're eager to help clients achieve their aesthetic and wellness goals and provide exceptional service, this is the role for you!

As a key member of our team, you will be responsible for addressing online inquiries, resolving customer concerns and complaints, and ensuring that our clients have a seamless and positive experience. Your ability to understand customer needs and respond with professionalism will play a critical role in our clinic’s success.

Key Responsibilities:

- Respond to client inquiries via chat, email, and social media about our services, treatments, and promotions
- Assist clients with booking, rescheduling, and providing information about aesthetic treatments and wellness services
- Address customer concerns and complaints, aiming to resolve issues promptly and professionally to ensure customer satisfaction
- Maintain accurate records of client interactions and ensure timely follow-ups to enhance customer loyalty
- Collaborate with the team to provide a top-tier customer experience and achieve overall customer satisfaction

Qualifications:

✔ 2-3 years of experience in online customer service or digital support, preferably in the beauty or wellness industry
✔ Passionate about helping clients achieve their aesthetic and wellness goals
✔ Strong written and verbal communication skills
✔ Adept at addressing customer concerns, complaints, and providing effective solutions
✔ Ability to manage multiple inquiries simultaneously and provide timely, professional responses
✔ Willingness to work on-site with a shifting schedule, including evenings

Job Type: Full-time

Benefits:

Flexible schedule
Paid training
Pay raise
Schedule:

8 hour shift
Shift system
Supplemental Pay:

13th month salary
Commission pay
Language:

English (Required)
Work Location: In person