Technical Support Engineer

We are seeking a talented Technical Support Engineer to join our outstanding Global Technical Support team, providing world class support to our enterprise customers. Our ideal candidate must be an energetic self-starter with a desire to learn new things. This individual should have a strong technical background in Cybersecurity or comparable field and a minimum of two years’ experience. The position requires the ability to troubleshoot escalated customer issues, perform log analysis and configure feature sets. We are looking for a candidate with strong English communication skills (verbal and written).

What You'll Do:
· Provide post-sales phone and email support to the customer base.
· Resolve technical customer problems and drive process/policy improvements through root cause analysis.
· Call customers to troubleshoot technical issues.
· Participate in group problem solving meetings to overcome challenging issues.
· Researching and solving complex issues.
· Working closely with Team Lead to meet SLA and customer requirements.
· Test and verify product functionality to reproduce customer issues.
· Document detailed failure and solution information within cases.

What You'll Need:
· 2+ years in a Technical Support Engineer role preferred.
· 2-year degree required; 4-year degree in Computer Science or related program a plus.
· Experience with SQL 2014 or higher.
· Ability to write and demonstrate SQL queries or scripts preferred.
· Experience with PowerShell, Bash or other scripting languages a plus
· The ability to code in any programming language is a plus.
· Knowledge of installing and maintaining webservers (IIS etc.).
· Prior working experience with .NET applications is highly desired.
· The ability to troubleshoot applications deployed in a Mac OS environment is a plus.
· Strong written and verbal English skills required.
· Ability to work with diverse worldwide team members and management.

Location: Taguig City, Metro Manila, Philippines - Client office