Collection Supervisor - BPO

COLLECTION SUPERVISOR - BPO
LOCATION: Sibulan, Negros Oriental
SETUP: Night shift, Onsite

JOB SUMMARY
We are seeking a motivated and experienced Collection Supervisor to lead a team of collection agents in support of a US-based collections account. The ideal candidate will have at least one year of experience in supervising a collections team within the BPO industry and have a strong understanding of US collection practices. This role requires a candidate who is willing to work or relocate to Sibulan, Negros Oriental, and is comfortable with night shifts.

QUALIFICATIONS:
- At least 1 year of experience supervising a team of collection agents supporting US collection accounts
- A Bachelor's Degree in any related field. Relevant certifications (e.g., collection management, leadership training) are a plus
- In-depth knowledge of US collection processes and regulations (FDCPA, HIPAA, etc.)
- Proficient in using collections software, CRM systems, and MS Office Suite (Excel, Word, PowerPoint)
- Ability to work in a fast-paced, target-driven environment while maintaining high standards of service quality.
- Willingness to work onsite or relocate to Sibulan, Negros Oriental.
- Willing to work night shifts to support US-based accounts

Preferred Qualifications:
- Experience in managing collections for various types of debts (e.g., credit card, auto loans, medical bills).
- Previous exposure to call center environments and knowledge of BPO operations.
- Experience in handling disputes and escalations related to US collections.
- Strong understanding of performance metrics and how to drive improvements in a team.