Back office- Online assistant- Chat and email only

Quezon City, National Capital Region

Posted 2 days ago

Company:: OrBitline
Company Description:: At Orbit, we’re dedicated to delivering outstanding customer service, powered by a team we invest in and promote from within. Our culture is built on clear values that guide our actions and workplace every day. By choosing Orbit, you're choosing a partner who puts your customers first—meeting their needs with professionalism, empathy, and excellence at every interaction.
Contract Type:: Full Time
Experience Required:: No Experience
Education Level:: Junior High School
Number of vacancies:: 100

Job Description

As a key part of our customer support operations, you'll assist with inquiries related to orders, accounts, and general services for a well-known online platform. Your role is essential in ensuring smooth and timely responses to customer concerns through written channels.

Key Responsibilities:
- Respond to customer inquiries via live chat and email with clarity and professionalism
- Assist with order tracking, product questions, account issues, and basic troubleshooting
- Handle multiple chats/emails simultaneously while maintaining accuracy
- Document interactions and follow internal processes accurately

Qualifications:
- Strong written English communication skills
- Good reading comprehension and grammar
- Fast and accurate typing skills (at least 40 WPM preferred)
- Prior experience in back office, email, or chat support is a plus
- Organized, detail-oriented, and able to multitask
- Open to flexible schedules, including weekends and holidays

Why Work With Us?
- 100% non-voice – no phone calls required
- Work with a supportive and professional team
- Growth opportunities in a stable and fast-paced environment
- Competitive salary and performance incentives