Customer Support Associate - Dayshift

Job Summary:

We are hiring CSR (Customer Service Representatives) to serve as the first point of contact for customers, providing product and service information, resolving concerns with accuracy and efficiency, and ensuring overall customer satisfaction. This is a voice and non-voice, back-office role ideal for detail-oriented individuals with basic computer skills.

Responsibilities:

- Resolve customer complaints, issues, and concerns with a focus on customer satisfaction.
- Document customer interactions and maintain records of transactions.
- Escalate complex issues to appropriate departments when necessary.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.

Qualifications:

- Good communication skills
- Willing to work onsite and on a shifting schedule: Dayshift, Nightshift, Graveyard shift
- Open to College undergrads, College graduates, Senior High school graduates, or High school graduates (old curriculum)

Working Conditions:

- Rotating shifts, including weekends and holidays, depending on business needs
- Paid training will be provided prior to official deployment
- Fast-paced, team-oriented, and supportive work culture

Perks You'll Enjoy:

- Competitive salary package
- Comprehensive HMO and health coverage
- Retirement and provident fund access
- Paid training programs
- Government-mandated benefits and 13th month pay

Urgent Hiring! entry-level, with or without BPO experience accepted! Apply today and get hired immediately!