Back Office/Chat Support

Job Summary:

We are hiring CSR (Customer Service Representatives) across our Quezon City sites! Open for applicants with no bpo experience. CSR is serve as the first point of contact for customers, providing product and service information, resolving concerns with accuracy and efficiency, and ensuring overall customer satisfaction.

Responsibilities:

Resolve customer complaints, issues, and concerns with a focus on customer satisfaction.
Document customer interactions and maintain records of transactions.
Escalate complex issues to appropriate departments when necessary.
Maintain a positive, empathetic, and professional attitude toward customers at all times.

Qualifications:

Good communication skills
Willing to work onsite and on a shifting schedule: Dayshift, Nightshift, Graveyard shift
Open to College undergrads, College graduates, Senior High school graduates, or High school graduates (old curriculum)

Working Conditions:

Rotating shifts, including weekends and holidays, depending on business needs
Paid training will be provided prior to official deployment
Fast-paced, team-oriented, and supportive work culture

Perks You'll Enjoy:

Competitive salary package
Comprehensive HMO and health coverage
Retirement and provident fund access
Paid training programs
Government-mandated benefits and 13th month pay

Urgent Hiring! entry-level, with or without bpo experience accepted! Apply today and get hired immediately!