Technical Service Engineer

Requirements:
Bachelor's degree in Mechanical/Electrical Engineer graduate.
1 year of experience in a technical support or service engineering role.
Strong understanding of networking, hardware, and software systems.
Excellent problem-solving and troubleshooting skills.
Ability to work independently and as part of a team.
Strong communication and interpersonal skills.
Experience with support ticketing systems and remote support tools.
Ability to manage multiple tasks and prioritize effectively.
Strong attention to detail and organizational skills.
Ability to work under pressure and meet tight deadlines.
Experience with scripting and automation tools is a plus.
Familiarity with cloud computing and virtualization technologies.
Knowledge of cybersecurity best practices.
Ability to travel as needed for on-site support.

Responsibilities:
Provide technical support to clients via phone, email, and chat.
Troubleshoot and resolve technical issues related to our products and services.
Collaborate with other departments to ensure timely resolution of client issues.
Document all support activities and maintain accurate records.
Develop and maintain support documentation and training materials.
Provide regular updates to clients on the status of their support requests.
Assist with the installation and configuration of our products and services.
Conduct remote and on-site support sessions as needed.
Participate in the development and testing of new products and features.
Identify and escalate critical issues to the appropriate teams.
Monitor and analyze support metrics to identify trends and areas for improvement.
Provide feedback to product development teams based on client experiences.
Stay up-to-date with the latest industry trends and technologies.
Assist with the training and onboarding of new team members.
Participate in regular team meetings and contribute to the continuous improvement of our support processes.