Quality Engineer

Company Description
SosaJB Property Management Corp. is a Filipino-owned company established in 2010 by Mr. Jeffrey R. Sosa, who has over three decades of expertise in facilities and property operations. With a deep understanding of the local market and a commitment to Filipino hospitality, our company consistently exceeds the needs and expectations of our clients.

Role Description
This is a full-time hybrid set-up Quality Engineer . The Quality Engineer must have experience 1–3 years of experience in process improvement, process design, or quality improvement. Ideal candidates will have at least 3 years of quality engineering experience, preferably in the service or real estate industry. Familiarity with Lean, Six Sigma, Root Cause Analysis, and standards such as ISO 9001:2015 QMS and ISO 22301:2019 is essential. Strong understanding of statistical methods and advanced quality techniques is a plus.

Schedule
Mon-Thu: 8:30AM-6:30PM Fri: 8:30Am-5:30PM

Qualifications
• Must have experience working as Process Improvement Engineer/Process Design or Quality Improvement Officer for 1-3 years
• Three (3) years quality engineering experience, ideally in the service or real estate industry
• Experience with quality improvement methodologies such as Lean, Six Sigma, and Root Cause Analysis, ISO 9001:2015 QMS, ISO 22301:2019, theory and principles of statistics, advanced quality methods and techniques.

General Responsibilities
Bachelor’s degree in Industrial Engineering or equivalent 1-3 years experience in the field of Quality Management/Process Engineering
1. LMA: Lead and Implement Strategic Quality and Process Improvement IniIaIves
a. Champion and execute high-impact Quality Improvement Plans (QIPs) to enhance efficiency,
service quality, and customer saPsfacPon.
b. Align quality iniPaPves with company strategy and the SosaJB Way.
c. UPlize quality tools (e.g., FMEA, SIPOC, Root Cause Analysis) to diagnose issues and design
effecPve soluPons.
d. Collaborate with cross-funcPonal teams to drive process innovaPon and reduce the cost of poor
quality.
e. Monitor implementaPon progress and report measurable outcomes for each iniPaPve.
2. Drive ExecuIon and Monitoring of Quality Improvement Plans (QIPs)
a. Ensure Pmely implementaPon of approved QIPs with clear accountability and measurable
results.
b. Facilitate cross-team coordinaPon to address gaps, delays, or blockers in execuPon.
c. Evaluate the impact of QIPs on operaPonal KPIs such as turnaround Pme, accuracy, and customer
saPsfacPon.
d. Recommend adjustments to ongoing QIPs based on performance insights and feedback.
e. Promote consistency in QIP execuPon through standardized documentaPon and follow-through.
3. Monitor and Support OperaIonal Use of Quality Systems and Tools
a. Manage and provide technical support for systems/tools under the Quality Team’s scope,
including but not limited to Smartsheet, Kustom360, and Internal dashboards.
b. Address QMSR requests related to tool performance, user issues, or enhancement needs.
c. Coordinate with internal stakeholders and IT to implement tool improvements and resolve
issues.
d. Design and enhance tools that support quality and process improvement efforts across different
teams and processes in the company.
e. Deliver user training and develop reference materials to improve tool usage and data accuracy.
f. Regularly review system performance and recommend process automaPon or system upgrades.
4. Ensure Accuracy and Timeliness of Quality Reports and DocumentaIon
a. Prepare and submit scheduled reports such as the Process and Quality Improvement Report and
QIP Status Reports.
b. Analyze and communicate trends and insights based on key quality metrics.
c. Maintain accurate and organized records, including cost and benefit analysis, data analysis, and
project and quality documentaPon.
d. Provide data and reporPng support to other departments for quality-related iniPaPves.
5. Foster Remarkable Customer Experience (RCX) through Quality Advocacy
a. Translate customer insights and complaints into improvement opportuniPes within the quality
framework.
b. Ensure that process improvements directly support beder client interacPons and service
outcomes.
c. Conduct training and awareness sessions to embed a quality-first mindset in frontline and
support teams.
d. Act as a partner to business units to balance quality assurance with service efficiency.
e. Support iniPaPves that enhance RCX by reducing errors, delays, and inefficiencies.

Salary Offer
Php 30,000-Php 35,000 Basic Pay

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