BPO Voice and Accent Trainers

CAMPAIGN: Travel
SALARY: 30k-40k
LOCATION: Bridgetowne, QC
SHIFT: Shifting
TARGET START DATE: ASAP

QUALIFICATIONS:
• Amenable to Work Onsite at our Bridgetowne Site
• Must be at least College Level
• Must have at least 1-3 years of related experience
• Proven experience as a Voice and Accent Trainer or in a similar role in a BPO industry.
• Experience with training tools and methods to assess and improve communication skills.
• Excellent interpersonal and communication skills, with the ability to provide constructive feedback.

RESPONSIBILITIES/JOB DESCRIPTION:
• Conduct voice and accent training sessions to improve agents’ spoken English, pronunciation, tone, and clarity.
• Provide regular one-on-one and group coaching to ensure agents can effectively communicate with international clients.
• Monitor and evaluate live or recorded calls, providing constructive feedback to agents.
• Conduct role-playing and mock calls to simulate real customer interactions for practice.
• Identify areas for improvement and customize training programs to meet individual and team needs.
• Collaborate with other training teams to ensure consistency and alignment with overall company training goals.
• Conduct TNA for BAU Refreshers
• Maintain records of training and development activities, attendance, results of tests and assessments, and retraining requirements.

Must Have:
• Amenable to Work Onsite at our Bridgetowne Site
• At least College Level
• Must have at least 1-3 years of related experience
• Experience as a Voice and Accent Trainer or in a similar role in a BPO industry.
• Experience with training tools and methods to assess and improve communication skills.
• Good with 30k to 40k