Project Coordinator
Banilad, Cebu
Posted 21 days ago
- Company:
- People Pro Solutions
- Company Description:
- At People Pro Solutions, we specialize in empowering business owners to navigate the complexities of talent acquisition and HR management with ease. Our comprehensive suite of services is designed to streamline hiring processes, from crafting job descriptions to conducting candidate assessments and facilitating seamless onboarding. With a deep understanding of diverse industries, coupled with our expertise in human resources, we are committed to delivering tailored solutions that align with each client's unique needs and goals. Whether you're a startup looking to build your dream team or an established enterprise seeking to optimize HR operations, we're here to be your strategic partner every step of the way. From talent sourcing and recruitment to performance management and employee development, our team of seasoned HR professionals is dedicated to helping your business thrive. Let us handle the HR side of your business so you can focus on what you do best – driving success and growth.
- Contract Type:
- Full Time
- Experience Required:
- 3 to 4 years
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 1
Job Description
As a Planner & Help Desk Officer, you are responsible for efficiently planning installation projects, coordinating with subcontractors, and ensuring all operational details are accurately scheduled and communicated. In parallel, you provide first-line support to clients and internal teams, resolving issues and tracking requests in a timely and professional manner.
Key Responsibilities:
Planning (70%)
Create and update project and installation schedules in Odoo.
Assign teams and subcontractors based on skills, availability, and region.
Monitor project progress, identify bottlenecks, and take proactive corrective actions.
Communicate daily planning updates with sales, technicians, and back office teams.
Confirm deliveries and material readiness ahead of scheduled works.
Maintain planning KPIs such as time-to-delivery and rescheduling rate.
Help Desk (30%)
Act as first point of contact for incoming client questions (phone/email/chat).
Register, prioritize, and follow up on service requests and complaints.
Escalate technical issues to the appropriate department when needed.
Track and close tickets in the help desk system (Odoo/other tools).
Provide clear and timely updates to clients regarding progress.
Required Skills & Qualifications:
Experience in planning, scheduling, logistics coordination, or technical help desk.
Strong communication skills in English (Dutch/French is a plus).
Ability to work independently and manage pressure during peak hours.
Good understanding of project flow in technical or construction-related sectors.
Proficient in planning tools and ERP systems (Odoo is a strong advantage).
Highly organized, detail-oriented, and solution-focused.
