Customer Service Representative (CSR)

Provide exceptional customer service via phone, email, and chat.

Resolve customer inquiries and issues promptly and efficiently.

Maintain a positive and professional demeanor in all interactions.

Document customer interactions accurately for future reference.

Collaborate with team members to improve service processes.

Stay updated on product knowledge to provide accurate information.

Requirements
Job Title: Customer Service Representative
Educational Qualifications: Bachelor’s degree in any field.
Experience Level: Less than 1 year of experience in customer service or related fields. or 1 year CSE sales.
Skills and Competencies: Proficient in English, excellent customer service skills, strong technical abilities, financial literacy, sales pitching, and familiarity with sales pipelines.
Responsibilities and Duties: Assist customers, resolve inquiries, support sales efforts, and manage interactions through various channels.
Working Conditions: Office environment, possible remote work, flexible hours.
Qualities and Traits: Strong communicator, empathetic, detail-oriented, proactive, and team player.