Customer Service Representative
Taguig, National Capital Region
Posted 25 days ago
- Company:
- Metacom
- Company Description:
- Metacom was founded to offer consulting services, IT-enabled assistance, and business process outsourcing alternatives that are personalized to suit the unique needs of our customers. We are offering people excellent and interesting work opportunities they need for competent development in the BPO Sector.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 10
Job Description
- Provide exceptional customer support via phone, email, and chat.
- Assist customers with inquiries, resolve issues, and support sales processes.
- Resolve inquiries and complaints with empathy and efficiency.
- Maintain accurate records of customer interactions.
- Collaborate with team members to improve service processes.
- Stay updated on product knowledge and company policies.
- Assist with product troubleshooting and account management.
Requirements
- Educational Qualifications: Bachelor’s degree in Business Administration or related field.
- Experience Level: Less than 1 year of experience in customer service or sales.
- Skills and Competencies: Strong customer service skills, ability to manage sales pipelines effectively.
- Working Conditions: Office environment with potential remote work options; must be adaptable.
- Qualities and Traits: Excellent communication skills, patience, problem-solving abilities, and a positive attitude.
