Guest server

A guest server's key responsibilities revolve around ensuring a positive and efficient dining experience for customers. This includes greeting guests, taking and fulfilling food and beverage orders, checking on guest satisfaction, handling complaints, and managing table service including setting, clearing, and cleaning. They also handle payment transactions and may assist with other duties like restocking stations or prepping food.
Guest Interaction and Service:
Greeting and Seating: Welcoming guests, ensuring their comfort, and directing them to their tables.
Order Taking and Fulfilling: Accurately taking food and drink orders, communicating them to the kitchen and bar, and ensuring orders are delivered promptly.
Checking on Guests: Regularly checking in with guests to ensure satisfaction and addressing any concerns.
Handling Complaints: Addressing guest complaints professionally and efficiently.
Making Recommendations: Suggesting menu items and drinks to enhance the dining experience.
Table Service and Management:
Table Setting and Clearing: Setting tables, clearing plates and glassware, and maintaining a tidy dining area.
Refilling Drinks: Regularly refilling water glasses and other beverages.
Cash Handling and Payments: Processing payments and handling cash transactions accurately.
Cleaning and Prep Work: Assisting with cleaning tasks like bussing tables, rolling silverware, and restocking stations.
Additional Responsibilities:
Communication: Communicating effectively with guests, kitchen staff, and other team members.
Teamwork: Working collaboratively with other servers and staff to ensure efficient service.
Knowledge of Menu: Being knowledgeable about the menu, including ingredients, allergens, and specials.
Adaptability: Adapting to varying work schedules and situations.
Customer Service: Providing excellent customer service and ensuring a positive dining experience.