Accounts Receivable/ Order To Cash Specialist

You are responsible for handling OTC transactional tasks in the area of customer masterdata and credit management, billing and invoicing, document validation, order processing, cash application, cash collection and dispute management according to agreed procedures, process maps and Desk Top Procedures or other guidelines agreed with the client. You must establish and/ or maintain good relationship with client personnel, ensure that daily activities are fulfilled according to the timetable, procedures and business goals as agreed with Team Leader and deliver services as necessary in order to meet the SLAs and OLAs requirements from the area of your responsibility.

Job Responsibilities:
Environment
Ability to cope with different situations, different requirements, uncertainty and stress; ability to modify goals and directions when needed.

Problem solving
Accurately accumulating information and its analysis; forecasting potential problems and planning; allowing for alternative, creative solutions and identifying most reasonable solutions.

Communication
Clear and concise in oral and written communication; attentive listening focused on understanding; adjusting the style of speech to the situation and to the audience; understanding and making use of accessible communication tools.
Effective cooperation with different units and teams inside and outside IBM; mutually respective and appreciating differences; building and strengthening relations; finding solutions favorable for both sides.

Impact
Striving for ambitious goals and continuously seeking better results by overcoming challenges along the way and proactively expanding knowledge.
Taking ownership by identifying needs, making informed decisions, and assuming responsibility for tasks and outcomes.

1.Order Management:
a. Enter and process customer orders in the system.
b. Verify order details for accuracy (pricing, discounts, contract terms). Ensure all orders are reviewed and processed within agreed timeframes, agreed credit limits and basing on full information required.
c. Coordinate with internal teams to ensure timely fulfillment.
d. Ensure incorrect orders (i.e., incorrect payment terms) placed in the system are highlighted to the client for revalidation.

2. Invoicing and Billing:
a. Assist in generating invoices based on completed orders.
b. Verify invoice accuracy and resolve basic discrepancies.
c. Ensure timely and accurate delivery of invoices to customers.

3. Credit, Collections, Disputes and Deductions:
a. Monitor assigned client portfolio and follow up with customers for overdue invoices.
b. Assist in resolving disputes or payment issues.
c. Maintain records of customer transactions and payment status
d. Adherence to the OTC Collections process within policy, with specific reference to prompt collection and escalation actions.
e. Achieve collections targets as defined by Team Leader, Manager and contractual SLAs or OLAs (CPI, KPI, GPI etc.).
f. Assist in reviewing customer credit limits and payment terms.
g. Flag potential credit risks to team lead or manager for issue resolution.
h. Maintain records of credit approvals and adjustments.

Bachelor's degree
At least 1-2 years of Accounting, Accounts Receivable or Order To Cash experience
Must be willing to work onsite in Quezon City
Willingness to work on Night shift