Technical Support Engineer

We are looking for versatile and solutions-driven TECHNICAL SUPPORT ENGINEERS to join our growing workforce!

If you are a Licensed Electrical Engineer, Master Electrician or Electronics Technician who has analytical skills to troubleshoot and provide technical solutions, and a heart for customer service at the same time, YOU BELONG TO US!

The Technical Support Engineers are responsible for diagnosing, troubleshooting, and resolving wifi configuration or system issues on solar energy inverters. They combine deep technical expertise with strong communication skills to support internal teams and external clients. Their day-to-day tasks involve answering hotline calls, responding to tickets, escalating complex issues, documenting solutions, and continuously improving support processes.

JAV Resource Corporation is a fast-growing Business Process Outsourcing (BPO) Company, with robust clientele in Australia offering affordable and quality energy solutions to Australian businesses and residents seeking clean energy supply in a cost-effective way. We aim to provide back office support to our valued clients, ranging from Administrative tasks, Technical Support, Accounting and Financial Services, Digital Marketing and Customer Service. We are every business’ partner to achieving their market targets and business goals.

Key Attributes:

*Licensed Electrical Engineer, Master Electrician, Electronics Engineer or Electronics Technician
*Knowledge in solar panels, batteries and inverters is a deal breaker
*Has prowess in English communication, oral and written
*Can confidently speak with all types and levels of people
*Has active listening skills
*Able to multi-task - maneuver computer from one application to another while talking to the customer over call
*Patient and empathetic
*Comfortable working with a team of Engineers, collaborative and dynamic*
*Willing to relocate for applicants residing outside Olongapo City

What we Offer?

*A competitive package depending on meeting the qualification requirements stipulated above
*Full-time, permanent employment
*Above standard leave credits upon regularization
*Paid trainings related to the job
*Tools necessary in the delivery of output will be company-provided
*Anniversary increase
*Performance incentives
*Holiday and overtime payment if incurred
*Office-based, rotational schedule (6am to 3pm and 7am to 4pm), 5 days a week work schedule

Please note that this is a FULL TIME, ON-SITE OFFICE JOB located in Olongapo City.

Job Types: Full-time, Permanent

Pay: Php20,000.00 - Php25,000.00 per month (starting salary)

Benefits:
Additional leave
Company Christmas gift
Company events
Opportunities for promotion
Paid training
Pay raise
Promotion to permanent employee

Schedule:
8 hour shift
Day shift

Supplemental Pay:
13th month salary
Anniversary bonus
Overtime pay
Performance bonus
Yearly bonus

Ability to commute/relocate:
Licensed Electrical Engineer (Preferred)
Work Location: In person / Office set-up