Operations Manager

Expectations:
Coaching and development of team members
Process improvement and development initiatives
Intermediate to advanced Excel proficiency

Key Responsibilities:
Strategic Alignment
Develop and execute strategies aligned with company priorities and goals.
Monitor industry trends to anticipate challenges and identify growth opportunities.

Client Relations
Act as the main point of contact for client concerns and escalations.
Gather client feedback on consultant performance and project outcomes.

Operations Management
Coordinate with internal teams to identify new revenue streams and enhance client relationships.
Onboard new clients, ensuring a smooth transition into company processes and systems.

Performance Management
Set clear expectations and track team performance against deadlines and quality standards.
Handle performance management and escalate issues to HR as needed.
Implement initiatives to improve engagement, satisfaction, and retention.

Compliance
Ensure compliance with company policies, local laws, and industry standards.
Recruitment Support
Collaborate with HR to identify top talent and ensure recruitment strategies meet operational needs.

Capacity Planning
Conduct capacity planning to optimize task assignments and resource utilization.

Financial Management
Monitor billing and follow up on client payments.
Support financial reporting, analysis, and forecasting.

Risk and Gap Analysis
Identify skill gaps, risks, and market opportunities and propose actionable solutions.

Professional Development
Engage in continuous learning through training and workshops.
Participate actively in company meetings and initiatives.

Networking and Collaboration
Build and maintain relationships with industry leaders, partners, and stakeholders.

Other Duties
Perform additional tasks as assigned by the immediate manager.

Minimum Qualifications:
Bachelor’s degree in Business or related field preferred (but not required).
3+ years of experience managing operations in outsourcing/offshoring or shared services.
Strong experience managing financial accounts.
Proven client and customer relationship management skills.
Solid data gathering, analysis, and presentation skills.
Strong project coordination and team management abilities.
Financial reporting knowledge, especially P&L analysis, preferred but not required.
Excellent spoken and written English communication skills.
Passion for professional development and continuous process improvement.
Willingness to work onsite in Davao City.