Mandarin Service Desk - Open to Foreigners with permanent visa

Makati, National Capital Region

Posted 27 days ago

Company:: J-K Network Services
Company Description:: J-K Network was founded in 2013--- a time when careers for language speakers in the Philippines are just beginning to flourish. Less than a year later, we were awarded by the biggest BPO in the world as their most valued partner for being able to provide a huge number of Bilingual Talents to complete the latter’s Philippine team. In the same year, J-K Network was also able to assist one of the world’s biggest BPO company in putting up their pioneer account of 40 Korean speakers. J-K’s wide network of over 70,000 Bilinguals give companies a lot of chances to arrive to the best profiles under any language, background and expertise. Awards from different firms, and even from the Philippine’s top Job - posting site followed in consecutive years. J-K was recognized for being one of the Philippine’s fastest growing firms and a company with most jobs offered in 2018. Up-to date, J-K has already provided 8500+ jobs to Bilingual speakers of different languages, and has assisted more than 600 international and global firms listed in the Forbes and Fortune 500 list of Global companies. J-K Network is partnered with close to 700 Global and International Firms. This network brings about thousand jobs for different language speakers, from Japanese, Mandarin, Korean, Thai, Vietnamese, Malaysian, Spanish, German, French, Portuguese, Arabic, Italian and other Asian and European Language Speakers. With more than 9 years of expertise in Multilingual recruitment and being one of the pioneers in the industry, J-K Network already has the advantage in finding Bilinguals, jobs that change lives for the better. J-K’s wide network of over 70,000 Bilinguals give companies a lot of chances to arrive to the best profiles under any language, background and expertise.
Contract Type:: Full Time
Experience Required:: 1 year
Education Level:: Junior High School
Number of vacancies:: 1

Job Description

Company Profile: A fastest-growing Software Company that partnered with the Biggest Multinational Technology Company in the Global Market.

Position: Mandarin Technical Support Analyst
Industry: Software Company
Location: Makati City
Schedule: Shifting Schedule | Nightshift
Salary: Php 60,000 - Php 70,000
Work Set-up: Hybrid Set-up (3x Onsite and 2x at Home)

BENEFITS :
- HMO since day 1 of employment (2 free dependents)
- Annual and Sick Leaves (Convertible to Cash)
- Compassionate Leave (5 days)
- Optical/Medicine Reimbursement (HMO)
- Employee Awards (Years of Service)
- Life Insurance (Upon regularization)
- Business Travel Opportunities
- Competitive Bonus and Incentives
- Other Exciting Allowances

Requirements of the Job:
- Open to Filipino and Filipino-Chinese who are proficient in Mandarin and English.
- Open to high school, Undergraduate, and Bachelor’s graduates of any courses.
- Have at least 1 year of work experience in troubleshooting and ticketing.
- Have at least 1 year of Technical Support experience.
- Have experience as a Software Support experience.

Responsibilities of Job Application:
- Mandarin Technical Support is responsible for analyzing complex issues by reviewing product-specific logs and utilizing root-cause analysis skills.
- Will serve as the contact person for customers and will answer inquiries regularly via phone calls, email, and remote sessions.
- Mandarin Technical Support will identify the root cause of problems users face with product software, such as application crashes, compatibility issues, installation errors, or network connectivity problems.
- Assisting users with account-related issues like password resets, account access, and licensing concerns.

Hiring Process:
- Paper Screening
- Language Assessment
- Initial Panel Interview
- Final Interview