IT Service Desk Analyst IT Service Desk Analyst (40000 / Taguig)
Taguig, National Capital Region
Posted today
- Company:
- JK Network Services
- Company Description:
- A recruitment company in the Philippines that provide jobs to Non-Bilingual and Bilingual Applicants.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 80
Job Description
Position: IT Service Desk Analyst
Company Industry: BPO
Work Location: BGC, Taguig
Work Schedule: Shifting schedule
Salary: Php 30,000-40,000
Work Set Up: On-site
JOB REQUIREMENTS:
College Graduate/Undergraduate are open to apply.
At least 1-year BPO experience and Service Desk, or Technical Support role
With Strong knowledge of Active Directory and common IT support tools
Excellent problem-solving and analytical skills
Outstanding communication and customer service skills
JOB RESPONSIBILITIES:
Responsible in providing technical support for desktop systems, software, and hardware
Help in assisting users with login, password, and access issues, including Active Directory-related tasks
Help in troubleshooting and resolve incidents and service requests in a timely manner
Responsible for documentation of issues and solutions in the ticketing system
Collaboration with other support teams and escalate complex issues when necessary.
RECRUITMENT PROCESS: (ONLINE)
- Salary:
- ₱40,000.00 Monthly