BPO QA Manager - Makati
Makati, National Capital Region
Posted today
- Company:
- TASQ Staffing Solutions
- Company Description:
- Founded by experts with more than 70 years of collective experience in the staffing solutions industry, TASQ understands the unique challenges in the talent acquisition space and is committed to being the trusted partner of companies in their pursuit of hiring the best people to fill their manpower needs. Composed of highly skilled team members who have worked with organizations ranging from small-to-medium entities to large-scale enterprises (including Fortune 500 companies), TASQ is fully capable of meeting staffing demands at all levels and across different industries.
- Contract Type:
- Full Time
- Experience Required:
- 2 years
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 1
Job Description
**Position Overview: QA Manager for Retail (Makati)**
**Shift:**
- Shifting Schedule
**Work Arrangement:**
- Onsite in Makati
**Requirements:**
- The hiring team seeks candidates with experience in managing multiple programs and sites for quality assurance.
- Six Sigma certification is required.
- Responsible for monitoring and assessing the quality of both inbound and outbound calls, as well as other customer contact methods (such as email and chat), ensuring they meet quality standards.
- Documents quality issues and performance metrics for management evaluation.
- Provides insights to support the feedback and formal training processes for team members handling calls.
- Holds expertise in a specific discipline while having a comprehensive understanding of related areas.
- Often leads the development of new solutions for programs, complex projects, processes, or activities.
- Acts as the final decision-maker in the field, and coaches, mentors, and trains others in their area of expertise.
- Ensures the execution of short to medium-term activities within the business area or supports sub-functions in alignment with the department's strategy.
